FAQs

If you need to make changes to your order, please contact us as soon as possible at info@nougatandnice.com.au with your order number.

Our team will review your request and let you know what options are available depending on the status of your order.

Looking to send a little sweetness to someone special?

Yes,Choose your gift and add it to your cart. In your cart, enter your message in the note field, and we’ll include it with your order. 

Absolutely! We'd love to welcome you to our showroom in East Bunbury, Western Australia.

Explore our handcrafted nougat, discover delicious treats and find the perfect gift for someone special.

Visit us :

Unit 3/4 Mummery Crescent, East Bunbury, WA 6230

Opening Hours :

Monday – Friday : 10:00 am – 4:00 pm

Closed on weekends and public holidays.

We offer delivery to a range of locations across Australia and Internationally, so you can enjoy our handcrafted nougat wherever you are. Shipping availability and costs are calculated at checkout based on your delivery address.

For wholesale orders, shipping is calculated and charged once your order has been approved through your wholesale account.

To apply for a wholesale account, simply click here to apply and follow the prompts.

• In every flavour: dairy, egg, honey and soy.
• Nuts: this varies by flavour. Flavours without nuts may still contain traces because they’re made in a kitchen that processes nuts.
• Other ingredients: vary by flavour. Please check the product page or packaging.
• Gluten: made in a gluten-free kitchen, but not certified gluten-free.
• Halal and gelatine:  our kitchen is not halal-certified; however no gelatine is used in our nougat.
• Alcohol: Honey Almond Nougat (100g, 150g, 200g varieties and Assorted Nougat Pouch) and Bitter Orange & Rose (Luxury 6 Pack Gift Box) contain alcohol.
• Diabetes and vegan diets: we don’t make diabetic-specific or vegan nougat. Our nougat has less sugar than many brands, but still contains sugar.

As ingredients vary between products, we recommend checking the allergen information on each product page or packaging before purchasing. If you have any questions, please don't hesitate to contact our team.

To keep your nougat at its best, store it in a cool, dry place away from direct sunlight and heat. For specific shelf-life information, please refer to the best-before date printed on the packaging.

We'd love to partner with businesses that share our passion for quality Australian-made treats!

Whether you run a café, gift shop, specialty food store or other retail business, we'd love to hear from you.

Simply complete our online wholesale application form with your business details. Our team will review your application and get in touch to discuss the next steps.

Interested in stocking Nougat & Nice?

Apply today and bring a little sweetness to your customers.

Delivery times vary depending on your location and the shipping service selected. Once your order has been dispatched, tracking information will be provided where available.

If you have any questions about your delivery, feel free to contact our team with your order number.

No worries! Simply log in to your Nougat & Nice account and head to Wholesale Orders to view your order history and see exactly what you purchased.

Want to order your favourites again? Just click Buy Again to make reordering quick and easy!

Ordering is easy ! Simply log in to your Nougat & Nice wholesale account and head to Place a Wholesale Order.
Browse our delicious range of nougat, select your products and quantities, and submit your order.
Our team will review your order and get in touch to confirm the details, including shipping costs, before processing.

Need a hand? Feel free to contact us at info@nougatandnice.com.au.

No.Our handmade nougat is soft, velvety and melts in your mouth. Made with less sugar, a little butter and chocolate, it’s a dessert-style nougat with balanced flavours and finishes, created by our in-house pastry chef.

Prefer a firmer, chewier bite? Try it chilled straight from the fridge.

We're sorry if your order hasn't arrived in perfect condition.

Please email us at info@nougatandnice.com.au with your order number, a brief description of the issue, and photos of the damaged product and packaging.

Our team will review the situation and assist you with the next steps.

Nougat can be sensitive to high temperatures, which may affect its texture and consistency. We recommend bringing your parcel indoors as soon as possible after delivery and storing your nougat in a cool, dry place away from direct sunlight.